Kitchen Supervisor (Full-Time) - St. Louis College of Pharmacy
Location: St. Louis, Missouri US
Requisition Number: 307
Supervisor Mission: The Supervisor plans, organizes and directs the overall operations to ensure that quality food service is provided at all times. The Supervisor manages this activity in accordance with applicable federal and state laws, company policy and oversight of the Manager.
Works with the unit leader to accomplish staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, coordinating and enforcing systems, policies, procedures, and productivity standards.
Works with the unit leader to accomplish financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.
Contributes to team effort by accomplishing related results as needed.
KNOWLEDGE, SKILLS, AND ABILITIES
Demonstrated knowledge of food service administration, regulatory compliance issues, practices, and procedures.
Working knowledge of mathematical principles to make calculations.
Basic computer skills, including working knowledge of Microsoft Word, Microsoft Excel, PowerPoint, e-mail systems, and Internet browsers.
Proven ability to:
Exercise initiative, judgment, and decision-making in meeting objectives.
Effectively manage and direct staff, prioritize, organize and assign work schedules and responsibilities, and delegate responsibilities as necessary.
Interact and communicate with a variety of people
Think logically in order to troubleshoot, analyze situations, and make sound business decisions.
Make independent decisions and delegate responsibility and duties.
Handle multiple tasks simultaneously
Ability to stand and sit for periods of time and to move intermittently throughout the workday.
Good speaking and listening skills.
Strong sensory skills, such as good eyesight, good hearing, and dexterity.
Ability to perform focused work with close attention to detail.
Ability to work both indoors and outdoors on a campus setting.
Ability to interact with others, both in person and through phone, e-mail, and written correspondence.
Ability to lift up to 50 pounds.
High School diploma or equivalent required
One (1) to three (3) years experience in food preparation is essential.
One (1) or more years of supervisory experience
Be customer-service driven
Proven ability to manage and maintain multiple priorities and multitask
Work effectively in a typical food service environment which may include loud noises, fast-paced, large numbers of people, high volume activity, etc.
Familiarity with menu costing procedures
Ability to lift and move objects of up to 50 pounds in weight
Competencies & Capabilities:
Priority Setting—Spends his/her time and the time of others on what’s important can quickly sense what will help or hinder accomplishing a goal, eliminates roadblocks and creates focus.
Time Management—Uses his/her time effectively and efficiently, concentrated his/her efforts on the more important priorities and can attend to a broader range of activities.
Directing Others—Is good at establishing clear directions, distributes the workload appropriately, maintains two-way dialogue with others on work and results and brings out the best in people.
Informing—Provides the information people need to know to do their jobs and to feel good about being a member of the team and is timely with information.
Conflict Management—Steps up to conflicts, reads situations quickly, good at focused listening and can find common ground and get cooperation with minimum noise.
Action-Oriented—Enjoys working hard, not fearful of acting with a minimum of planning and seizes more opportunities than others.
Approachability—is easy to approach and talk to, is sensitive to and patient with the interpersonal anxieties of others builds rapport well and is a good listener.
Customer Focus—Is dedicated to meeting the expectations and requirements of internal and external customers; establishes and maintains effective relationships with customers and gains their trust and respect.
Motivating Others—Creates a climate in which people want to do their best, empowers others, makes each individual feel his/her work is important and is someone people like working for and with.
Composure—Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature can be counted on to hold things together during tough times and is a settling influence in a crisis.
Community / Marketing Title: Kitchen Supervisor (Full-Time) - St. Louis College of Pharmacy