Qdoba Restaurant General Manager

Location: Hermitage, Tennessee US


Requisition Number: 1323

External Description:

QDOBA Restaurant Manager is responsible for managing the overall operations of a Qdoba restaurant. Uses discretion in daily management decisions with accountability for living the Brand values and helping the brand thrive. Focuses on developing a people and guest-centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements.

How it’s Done…


  • Monitors staffing levels; recruits and selects employees to talent and job profiles
  • Trains, develops, coaches, and evaluates employee performance; ensures systems for training employees are fully implemented and followed
  • Assigns activities and tasks
  • Identifies and develops internal candidates for management and Team Leader positions
  • Treats employees with respect and dignity and regularly recognizes and rewards employees
  • Complies with all state and federal labor laws and regulations


Guest Service

  • Manages daily activities to achieve excellence in restaurant operational performance
  • Holds restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide a raveable guest experience
  • Reviews practices and modifies as needed to continuously improve the guest experience
  • Interacts with guests and the community; responds to guest questions, concerns and complaints in a timely and professional manner to ensure positive resolution and guest recovery
  • Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service


Business Results

  • Uses management information tools to analyze restaurant operational and financial performance
  • Identifies trends and implements action plans for improvement
  • Focuses efforts on developing long term sales growth initiatives designed to drive profitable sales growth
  • Considers cost/benefit impact of financial decisions and works to protect the brand
  • Monitors costs and adherence to budget and restaurant goals


It’s All About…

Keeping it Real

*Being passionate about the Brand *Being genuine and humble

*Having a desire to be of service to others

*Embracing diversity *Leading by example


Serving One Another

*Leading through your people *Treating everyone with respect and dignity

*Creating an environment that enables people to be their best

*Celebrating successes *Never walking past a problem


Serving the Guest

*Bringing the brand to life *Knowing our guests

*Creating an environment that meets our guests’ expectations

*Delivering cravable flavors and ravable service *Setting the course for the team


Learning & Growing

*Teaching, leading and coaching *Collaborating with peers

*Hiring and building talent *Embracing the need for personal growth and development


Learning & Growing

*Manage and growing a business *Building connections with guests and the community

*Protecting the Brand by following established procedures *Taking initiative to grow the business

*Being accountable for personal and team results 


POSTION REQUIREMENTS: High school diploma or equivalent education required; age requirements may apply in order to remain in compliance with State and Federal laws. Previous management or supervisory experience is required. Ability to communicate in English is required; Spanish comprehension is helpful. Fundamental reading, writing, math and computer /POS skills are required; must meet the minimal criteria in background check. Must successfully complete the in-house management training program. Must have access to adequate transportation and complete the administrative driving requirement. May be required to reach, bend, stoop, climb, and/or lift up to 50 pounds. May be required to operate/access equipment at standard heights while walking or standing during entire shift. Hazards include, but are not limited to, slipping, tripping, burns, cuts, abrasions, and falls. Must make a minimum commitment of 45 hours per week with shifts of varying times and lengths. Must be available and willing to work a variety of days/times including weekends and evenings. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Send your resume and contact information to Taylar.collins@luminafoods.com 

Community / Marketing Title: Qdoba Restaurant General Manager