Food Service Manager

Location: Kennesaw, GA, USA


Requisition Number: 1841

External Description:

Food Service Manager Mission: The Food Service Manager has ultimate responsibility for the success of the program and plans, organizes, develops, and directs the overall operations in order to ensure that quality food service is provided at all times. The Food Service Manager manages this activity in accordance with applicable federal and state laws along with policy guidelines and directives of the District Manager.

  • Oversee departmental staffing needs; interview, hire, and onboard all food service staff; prepare and administer regular evaluations; conduct disciplinary and termination conferences.
  • Set and maintain standards of service expected by the school.
  • Oversee, develop, organize, implement, evaluate, and direct the food service team, their programs, and their activities; develop and maintain food service objectives and standards.
  • Assist in developing, implementing and coordinating department policies and procedures, ensure that staff members, students, visitors, etc., follow established policies and procedures at all times.
  • Inspect the dining areas and practices for compliance with applicable regulations at least weekly.
  • Schedule and run all regularly scheduled staff meetings and all meetings deemed necessary in the unit.
  • Oversee set-up and staffing for special events.
  • Perform other related duties and responsibilities as directed by the District Manager.
  • Oversee scheduling department working hours, assignments, etc., to maintain quality operations.
  • Provide support and supervision to food service staff.


  • Above average knowledge of food service/dietetic practices and procedures, as well as knowledge of laws, regulations, and guidelines pertaining to extended-care facility operations.
  • Above average knowledge of management practices to direct assigned staff, prioritize, organize and assign work schedules and responsibilities, and delegate responsibilities as necessary.
  • Excellent ability to exercise initiative, judgment, and decision-making in meeting objectives.
  • Excellent ability to interact and communicate with a variety of people, both on a one-on-one basis and in meetings and group presentations; must be able to relate to and work with ill, disabled, emotionally upset, and sometimes hostile people.
  • Above average ability to think logically in order to troubleshoot, analyze situations, and make sound business decisions.
  • Excellent ability to make independent decisions and delegate responsibility and duties.
  • Proficient knowledge of food service administration and regulatory compliance issues.
  • Proficient computer skills, including working knowledge of Microsoft Office, e-mail systems, and Internet browsers.
  • Ability to handle multiple tasks simultaneously.
  • Proven Ability to:
    • Exercise initiative, judgment, and decision-making in meeting objectives.
    • Effectively manage and direct staff, prioritize, organize and assign work schedules and responsibilities, and delegate responsibilities as necessary.
    • Interact and communicate with a variety of people, both on a one-on-one basis and in meetings and group presentations.
    • Write reports and correspondence. 
    • Think logically in order to troubleshoot, analyze situations, and make sound business decisions.
    • Make independent decisions and delegate responsibility and duties.
    • Handle multiple tasks simultaneously


  • Ability to stand and sit for periods of time and to move intermittently throughout the workday.
  • Good speaking and listening skills.
  • Strong sensory skills, such as good eyesight, good hearing, and dexterity.
  • Ability to perform focused work with close attention to detail.
  • Ability to operate office equipment, including computers, copiers, fax machines and phones.
  • Ability to work both indoors and outdoors on a campus setting.
  • Ability to interact with others, both in person and through phone, e-mail, and written correspondence.
  • Ability to lift up to 50 pounds.


  • High School diploma or equivalent required
  • Bachelor’s degree in Restaurant, Hotel and Hospitality; or must have at least three (3) to five (5) years’ experience supervising front of house services.
  • Servsafe Certification
  • Knowledge of best practices for training kitchen staff and implementing kitchen procedures
  • Be customer-service driven
  • Proven ability to manage and maintain multiple priorities and multitask
  • Work effectively in a typical food service environment which may include loud noises, fast-paced, large numbers of people, high volume activity, etc.
  • Familiarity with menu costing procedures
  • Ability to lift and move objects of up to 50 pounds in weight

Values: Integrity, Commitment, Discipline, Unity, Excellence, Innovation, Gratitude

Vision: Transforming Lives Through Great Food Experiences.

Mission: As a God-centered company, we purposely integrate into campus culture to help our clients nurture their students through great nutrition, memorable dining experiences, and a spirit of joyful service, every day.

Competencies & Capabilities:

  • Decision Quality—Makes good decisions which turn out to be correct and accurate most of the time and is sought out by others for advice and solutions.
  • Learning on the Fly—Learns quickly when facing new problems; a relentless and versatile learner; open to change; enjoys the challenge of unfamiliar tasks and quickly grasps the essence and the underlying structure of anything.
  • Dealing with Ambiguity—Can effectively cope with change, can decide and act without having the total picture and can comfortable handle risk and uncertainty.
  • Priority Setting—Spends his/her time and the time of others on what’s important, can quickly sense what will help or hinder accomplishing a goal, eliminates roadblocks and creates focus.
  • Managing and Measuring Work—Clearly assigns responsibility for task and decisions, monitors process, progress and results while designing feedback looks into work.
  • Process Management—Good at figuring out the processes necessary to get things done, understands how to separate and combine tasks into efficient workflow, can simplify complex processed and gets more out of fewer resources.
  • Command Skills—Relishes leading, takes unpopular stands if necessary, is looked to for direction in a crisis and is energized by tough challenges.
  • Hiring and Staffing –Has a nose for talent, is not afraid or selecting strong people and assembles talented staffs.
  • Drive for Results—Can be counted on to excel goals successfully, very bottom-line oriented and steadfastly pushes self and others for results.
  • Interpersonal Savvy—Relates well to all kinds of people, build appropriate rapport, uses diplomacy and tact and can defuse even high-tension situations comfortably.
  • Customer Focus—Is dedicated to meeting the expectations and requirements of internal and external customers; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Motivating Others—Creates as climate in which people want to do their best, empowers others, makes each individual feel his/her work is important and is someone people like working for and with.
  • Building Effective Teams-Blends people into teams when needed, shares wins and successes, fosters open dialogue, defines success in terms of the whole team and creates a feeling of belonging in the team.
  • Composure—Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature can be counted on to hold things together during tough times and is a settling influence in a crisis.


Community / Marketing Title: Food Service Manager